Privacy Policy

This privacy policy describes how Rakuten Symphony, Inc. (“Rakuten Symphony”) collects and processes Personal Data (as defined below) about you in connection with your use of this website about Rakuten Maritime (“Website”), how we use and protect it, and your rights in relation to your Personal Data.

This privacy policy applies to all Personal Data we collect or process about you. Personal Data means any information about you or your household, as well as a combination of pieces of information that could reasonably allow you or your household to be identified.

Rakuten Symphony, Inc. is part of the Rakuten Group, Inc., is based in Tokyo, Japan. More information about Rakuten is available at https://global.rakuten.com/corp/about/company

We collect Personal Data in different ways when you are browsing the Website:

Information we collect via cookies and tracking technologies:

Cookies or other technology used to track your usage of the Website.

Personal Data we collect directly from you on the Website:

In case that you send an inquiry or otherwise contact us, either through a contact form on the Website or any of the contact e-mails provided on the Website, we collect the following Personal Data:

• Full name;
• Email address;
• Company that you work for;
• Contact or phone number; and
• any input, information or content that you include in your message or inquiry forms.

We use your Personal Data only for following purposes of use:

• To respond to inquiries or messages sent by you;
• To secure and optimize the Website; and
• To analyze actions made by you on the Website.

The rights and choices you may exercise relating to your Personal Data are:

• access to your Personal Data;
• rectification of Personal Data we hold about you;
• erasure of your Personal Data;
• objection to our use of your Personal Data; and
• withdrawal of your consent easily at any time.

In invoking the right of objection or withdrawal of consent, the processing of your Personal Data will stop for the future, but this will not impact the processing that took place before.

If you would like to discuss or exercise such rights, please contact us via the method described in section 8 below. We will contact you if we need additional information from you in order to honor your requests.

We may disclose your Personal Data for business purposes to the following parties:

1. service providers and business partners

   We may share your Personal Data with our service providers and business partners that perform business operations for us;

2. Rakuten Group companies

   Rakuten Group, Inc. is our parent company. We work closely with Rakuten Group, Inc. and other businesses and companies that fall under the Rakuten Group family. We may share certain information about you with Rakuten Group, Inc. and other Rakuten Group companies if your inquiry requires;

3. law enforcement agencies, courts, regulators and government authorities

   We may share your Personal Data with these parties where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and

4. asset purchasers

   We may share your Personal Data with any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your Personal Data uses it in a manner that is consistent with this privacy policy.

We implement technical and organizational measures to ensure a level of security appropriate to the risk to the Personal Data we process. These measures are aimed at ensuring the on-going integrity and confidentiality of Personal Data. We evaluate these measures on a regular basis to ensure the security of the processing.

We will keep your Personal Data for as long as necessary to fulfill the purposes described in this privacy policy and to comply with any applicable laws.

For the use of our Website and subscription to our marketing / newsletter materials:

• we keep your Personal Data for as long as required to respond to your inquiry;
• we keep your e-mail address for our marketing / newsletter materials until you unsubscribe; and

For the use of the support hotline:

• we keep your personal Data as long as needed to investigate and assess a report or complaint.
• as long as needed to investigate and assess if we follow-up on your report, and in any event within 3 years;
• for reports that are assessed to either not be in scope of the supplier hotline, or not susceptible of depicting a violation of our internal policies and/or codes of conduct, Personal Data will be deleted within 3 years of the assessment;
• for reports that are assessed to be susceptible of depicting a violation of our internal policies and/or codes of conduct, Personal Data will be kept as long as necessary to enquire.

We keep your Personal Data for any additional periods only if we are required to do so to comply with the law, or if there are outstanding claims or complaints that will reasonably require your Personal Data to be retained.

Rakuten Symphony is an international business, and your Personal Data may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for Personal Data in relation to the country you are located in.

We have put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your Personal Data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details described in section 8 below.

As part of the Rakuten Group, we rely on the Rakuten Group Binding Corporate Rules to legitimize international data transfers within the Group. The Rakuten Group Binding Corporate Rules can be found at https://corp.rakuten.co.jp/privacy/en/bcr.html.

Rakuten Symphony is the controller responsible for all the Personal Data.

If you have questions or concerns regarding this privacy policy, please contact [support@rakuten-maritime.com].

(From 10:00 to 17:00 on weekdays. Available in English, Japanese and Korean.)

From time to time, in order to comply with changes in applicable laws/regulations or for legitimate business purposes, etc., we may revise this privacy policy, in which case such revisions will be displayed on this website. Please check back from time to time to ensure that you have read the most recent version of this privacy policy.

Established: December 19th, 2024